Privacy Policy

Persistent Nutrition ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy outlines how we collect, use, store, and disclose your personal information.

Compliant with Australian Privacy Principles (APPs) | Privacy Act 1988

01. What Information Do We Collect?

We collect personal and sensitive health information, including:

Name, preferred name, pronouns, age, and contact details (email, phone)
Emergency contact information
Health history, diagnosed conditions, medications, and supplements
Lifestyle and dietary information, goals, and preferences
Details of your healthcare providers
Consultation preferences (e.g., FaceTime, phone, Teams, text-based)
Any other information you provide via intake questionnaires, forms, or during consultations

02. How Do We Collect Your Information?

We collect information directly from you when you:

Complete our intake questionnaire (online or paper)
Book a consultation through our website (persistentnutrition.com)
Communicate with us via email, phone, video call, text, or other means
Participate in our programs or workshops

03. How Do We Use Your Information?

Your information is used to:

Provide nutrition consulting and related services
Assess your health needs and develop personalised strategies
Communicate with you about appointments, services, and follow-ups
With your consent, communicate with healthcare providers to support your care
Improve our services and client experience
Comply with legal and regulatory obligations

04. How Do We Store and Protect Your Information?

We take reasonable steps to ensure your information is secure, accurate, and up-to-date.

Information may be stored:

Electronically on secure, password-protected devices and cloud services
In physical form in locked storage (if applicable)

Access is limited to authorised personnel only.

05. Sharing Your Information

We will only share your information:

With your explicit consent (e.g., to communicate with your GP, specialist, or other healthcare providers)
Where required by law (e.g., in case of serious threat to life, health, or safety)
With service providers who assist in business operations (e.g., IT, website hosting), who are required to protect your information

06. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to your information if inaccurate or outdated
Withdraw your consent for information sharing at any time
Make a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

07. Data Retention

We retain your records for as long as required by law or for the purposes of providing ongoing services. When no longer required, your information will be securely destroyed or de-identified.

08. Persistent Clothing

Persistent Nutrition operates alongside Persistent Clothing. Personal health information collected by Persistent Nutrition is not shared with Persistent Clothing unless you provide explicit consent and it is relevant to your care (e.g., for sensory-friendly clothing projects).

09. Website and Online Services

Our website (persistentnutrition.com) may use cookies or analytics tools to improve user experience. No personal health information is collected through these tools unless you submit it via forms.

10. Contact Us

For questions, access or correction requests, or complaints about your privacy, please contact:

Rebekah Sutton
Persistent Nutrition
Email: bek@persistentnutrition.com
Website: persistentnutrition.com

Complaints

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Your privacy is important to us. We are committed to handling your information with care, respect, and in accordance with Australian law.

Last updated: 12 September 2025